Refund policy

Grounding Sheets

We have a 30-day risk-free return policy. In the unlikely situation that you are not satisfied with your Grounding Sheet/Mat, then you have 30 days after receiving your item to request a return and refund. We only return the Grounding Sheets & Mats.

Accessories are not possible to return unless they are faulty.

In case, any item is faulty you have 15day after receiving to reclaim a refund or new item by sending us video/photo to our email info@prasannahealth.com

To start a return, you can contact us at info@prasannahealth.com 

We will send you details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Sauna Blanket

We have a 30-day risk-free return policy. In the unlikely situation that you are not satisfied with your Sauna Blanket, then you have 30 days after receiving your item to request a return and refund. Accessories such as the Sauna Cotton Towel cannot be returned. 

Accessories are not possible to return unless they are faulty.

In case, any item is faulty you have 15 days after receiving your product to reclaim a refund or new item by sending us video/photo to our email info@prasannahealth.com

To start a return, you can contact us at info@prasannahealth.com 

We will send you details on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Warranty of the Sauna Blanket can be read here.

Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective or damaged.

Refunds 

You will be automatically refunded on your original payment method and it is not possible to process refunds by other payment providers. Please remember it can take some time for your bank or credit card company to process the refund.

Returns

Please note that after the arrival of your parcel at the returns center it can take up to 1 week to be processed.